Utkarsh Classes· EdTech
5 lakh monthly visitors, 1,200 courses, one place to ask
We built a support chatbot that guides visitors to the right course and lets students self-serve, taking routine load off the team.
- Conversational AI
- Customer Support Automation
5L
Monthly visitors, self-served
The challenge
Utkarsh Classes runs a large learning platform with around 5 lakh monthly active visitors and a catalogue of 1,200 courses. With that much choice, visitors struggled to find the right course, its timing, the books it uses or the teachers who run it, and the support team could not scale to the volume of questions.
What we built
We built a conversational assistant that covers the whole catalogue.
- A support chatbot spanning all 1,200 courses
- Guidance that helps a visitor find the right course, class timings, prescribed books and the teachers involved
- Self-service for enrolled students, who can check which library or book to reference and confirm class details
- Deflection of routine queries away from the human support team
The results
Visitors can find and understand the right course on their own, students can answer their own routine questions, and the support team is freed from repetitive load.
At a glance
- /5 lakh monthly visitors able to self-serve
- /All 1,200 courses covered by one assistant
- /Course, timing, books and teacher guidance on demand
- /Routine support load deflected from the team
Built with
- Conversational AI
- Retrieval over a course catalogue
- Customer support automation
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